Involving your community with moderation

Mollom performs best when it can learn from others. Up until now, Mollom has only been able to learn from content moderators who report content as spam, profanity, or other unwanted designations. This places the responsibility of your site's content quality and Mollom's education on a relatively small number of site administrators who are responsible for review of the content deemed acceptable for display on their site.

Now Mollom Drupal users can enable our "Flag as Inappropriate" feature to allow other user roles to flag content that may be objectionable on your site. Your entire community can be more involved in the process of keeping your site quality high while at the same time providing feedback to Mollom to enable it to become a smarter spam-fighter.

We understand that your site users may not always have the same idea of "objectionable" content as you do and so Mollom treats this type of public feedback differently from feedback submitted by site administrators. Also, flagged content is not immediately removed from your site. Instead, you can view public flag counts inline with your content or within your moderation queue. This provides additional cues to your moderators as to which content may need special attention.

When you enable flag as inappropriate, users who have been assigned the "report content as inappropriate" permission will see a small "report" link when hovering over a comment. When a users clicks this link, they see a feedback dialog asking for more information.

This dialog will display using custom Mollom styles by default. If you are already using CTools modal dialogs on your site (also used by Modal Forms and CTools Automodal), you can configure Mollom to use those dialogs so that the form matches the existing look of your site.

To enable the flag as inappropriate feature:

  1. Assign the "Report content as inappropriate" permission to those groups who should be allowed to flag content.
  2. Check the types of content that users should be able to flag within the "Advanced setting" section of the Mollom settings page. Comments are enabled by default.
  3. Optionally, select the display style for dialogs shown. If you have a supported modal dialog solution already installed, it will be displayed for selection along with the Mollom custom dialog styling.

Non-Drupal solutions can create their own content flagging systems using the Feedback API to submit public feedback on content.

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